Our shops are the most public side of our family. The work's physically demanding. But it's
very rewarding, too, because we see ourselves as part of the community as well as a successful
retailer. And because our shops are so busy, there's always something happening. Everyone
pitches in and gets involved in a wide variety of jobs throughout the day.
We have a number of different roles within our shops, from management to Team Members. Whatever
your job, you'll help provide more than just excellent customer service. You'll be the friendly
face our customers drop in to see and you'll be vitally important to everything we do.
As well as the teams in our shops, we have seven Heads of Retail, who each oversee a retail region
with around 250-300 shops. Each region is split into five or six territories of 50-60 shops led by a
Retail Operations Manager. Each territory is split into five or six areas – each with an Area Manager
responsible for between 10 and 12 shops. Generally, everyone in field management is on the road a lot.
But everyone needs a place to call home. Usually, they're based in a local shop or office.
Whether you're shop or field-based, though, you'll quickly see one of the reasons we've become
successful is the way we've been able to translate our ideas and top-level aims into practical ways of
working. We also make sure everyone in our family gets the rewards they deserve for making all this happen.
Hours
Shifts can be long and physically demanding. Most of the work happens between 7am and 5.30pm, but many
shops open a variety of longer hours, including late nights, as well as bank holidays and Sundays.
Salary
Everyone in our family values hard work and commitment. On average, after you've completed your training,
you can expect to earn:
- £19,540 (basic) pa as a Shop Manager
- £16,870 (basic) pa as an Assistant Manager
- £6.94/hr as a Senior Team Member
- £6.52/hr as a Team Member (Team Members under the age of 18 start on £5.37/hr, rising to £5.55/hr after training)
As you might expect, we offer different salaries and pay rates depending on the location. Please see
the job description for the vacancy you’re interested in for exact details.